Type Of Business:
Healthcare Center
Expertise:
Mr. Fontan's expertise is in reporting, tracking calls and volume and training.
Major Product/SVS:
Healthcare
Favorite Business Publication:
Business Journal
Hobbies/Sports:
Traveling, Spending Time with his Family, Visiting New York, Disney and the Mall of America
Education Degrees:
Pursuing Bachelor's Degree in Business Administration, Minor in Human Resources, Ottawa University; High School Education
Affiliations Awards:
United States Army Reserve
Throughout the duration of your career, what was the one highlight that stood out the most?:
The most gratifying aspect of his career is having the opportunity to learn.
Charity:
Wisconsin Works Program
Number Of Years In Profession:
18
Number Of Years In Current Position:
7
What Does He/She Attribute Success To:
He attributes his success to the support, guidance and encouragement he received from his wife.
Why did you become involved in your profession or industry?:
He became involved in his profession because he loves customer service and naturally progressed from customer service to management and working in the corporate office.
Extended Bio Profile:
Mr. Fontan was a first class sergeant, armor and primary instructor of hand grenade assault course, M16 assault and M60.
Position Responsibilities and Duties:
Attending all Phone Calls, Combat Arms Training
Awards/Honors:
Military Awards; Meritorious Award; Army Commendation Medal (Two Times); Army Achievement Medal (Nine Times); Good Conduct Medal, Overseas Service Ribbon (Three Times); Non-Commissioned Officer Course Medals (Three Times)
Where Will You Be In 5 Years:
In five years, Mr. Fontan hopes to become a senior vice president of the call center.