Type Of Business:
Telecommunication company
Expertise:
Simply complex business problem solving
Major Product/SVS:
Communication services; Cellphones and other mobile devices
Hobbies/Sports:
Spending time with her daughter; Sports; Traveling
Education Degrees:
Coursework in Business and Marketing, University of Puget Sound
Work History:
Senior Director of Methods and Procedures, T-Mobile (February 2011-Present); Director of Customer Loyalty, T-Mobile (2010-2011); Director of Customer Experience, T-Mobile (2008-2010); Director of Customer Service, T-Mobile (2006-2008)
Number Of Years In Profession:
17
Number Of Years In Current Position:
10
What Does He/She Attribute Success To:
She attributes her success to her hard work and ability to recognize growth opportunities.
Why did you become involved in your profession or industry?:
She became involved in her profession by starting in an entry-level position and working her way up to her current position.
Position Responsibilities and Duties:
Focusing on customer service; Training the staff regarding communications policies and processes; Designing promotional content and communications for marketing campaigns; Developing the end-to-end experience for users; Creating training tools and materials to educate the frontline
Awards/Honors:
T-Mobile in Customer Satisfaction Award, J.D. Power and Associates; Personal Achievement Award, Above & Beyond
Where Will You Be In 5 Years:
In five years, Ms. Estes hopes to experience continued professional growth and branch out to different industries, possibly as a consultant.