Type Of Business:
Telecommunications company
Expertise:
Communication Strategy, Content Management, Change & Crisis Management Communications, Social Business, Community Management & Strategy, Social Customer Support, Frontline Employee Engagement & Execution, Organizational Optimization, Process Improvement
Major Product/SVS:
Telecommunications; Wireless services
Hobbies/Sports:
Spending time with her two kids
Affiliations Awards:
International Association of Business Communicators, AIIM
Number Of Years In Profession:
10
What Does He/She Attribute Success To:
Persistence, a strong work ethic, being passionate about my job, and committed to the success of her team.
Position Responsibilities and Duties:
Leading the company's knowledge management and social customer support efforts; Delivering and maintaining internal and customer-facing support content; Managing all the information that goes to T-Mobile's employees, the change within the organization and the tools with which the front line gets information