Type Of Business:
Insurance company
Expertise:
Multidisciplinary team project management; Operations management; Team building; Strategic planning; Change management; Conflict resolution; Clinical integration; Technology installations; Pharmacy benefit management; Rebate management; Complaint responses; Benefit clarifications; Institutional and community health care management; Contract negotiation; Policies; Procedures; Articles; Proposals
Major Product/SVS:
Health care plans, all devoted to both making providers and members more informed and slowing the rising cost of prescription medications
Favorite Business Publication:
The Journal of Managed Care Pharmacy
Education Degrees:
MBA, Health Care Administration, Westminster College (1996); Bachelor of Science, Pharmacy (1985)
Affiliations Awards:
President-Elect, Academy of Managed Care Pharmacy, Utah Affiliate; Academy of Managed Care Pharmacy; Utah Pharmaceutical Association; American Pharmacists Association
Work History:
Pharmacy Director, RegenceRx (2004-Present); Vice President, Pharmaceutical Industry Relations, UnitedHealthcare, UnitedHealth Group (2001-2004); Director of Pharmacy Services, IHC Health Plans, Inc., Intermountain Health Care (1995-2001); Medical Center Administrator, FHP Managed Care (1990-1995); Pharmacy Manager, FHP Managed Care (1985-1990)
Throughout the duration of your career, what was the one highlight that stood out the most?:
The highlights of her career are the opportunities that she has had to start new ventures, such as opening a new multidisciplinary medical center, starting a new pharmacy management program and a new department for pharmacy specific compliance and regulatory issues.
Number Of Years In Profession:
27
Number Of Years In Current Position:
8
What Does He/She Attribute Success To:
She attributes her success to her attention to detail and desire to see her team excel. She consistently strives for process improvement and seeks new and challenging opportunities.
Why did you become involved in your profession or industry?:
She became involved in her profession because she has a desire to provide affordable health care to consumers and educate consumers in options to lower prescription medication costs. She also works in this position because of her previous experiences working at FHP, Intermountain Healthcare and UnitedHealth Group.
Extended Bio Profile:
Ms. Heiner has extensive multimedia presentation experience. She has had the drive and opportunity to be successful in many diverse areas during her career in pharmacy management.
At RegenceRx, its goals are aligned with clients. Its mission is to help clients make informed health care decisions, eliminate waste and confusion in the system, and take charge of pharmaceutical costs. There are many medication choices available that produce the same medical effect, but differ significantly in cost. Its evidence-based therapeutic class review process is so comprehensive and credible that national organizations, such as Consumer Reports and the Institute of Medicine, are utilizing the results to help keep consumers informed about the most effective, affordable drug options.
Position Responsibilities and Duties:
Handling legal and regulatory compliance, contract reviews and approval; Tracking; Developing policies and procedures; Conducting internal and external auditing; Consulting; Coordinating legal and regulatory issues between pharmacy management and corporate legal regulatory advisers
Education Certifications:
Licensed Pharmacist; Graduate, IHC Clinical Quality Improvement Facilitator Course; Graduate, FHP Medical Center Administrator Course; Graduate, Middle Management Program, FHP/University of California, Irvine
Awards/Honors:
Delta Mu Delta National Honor Society, Westminster College; Intermountain Health Care Customer Service Excellence Award; Utah Quality Leader Award, FHP Greenwood Medical Center; Provider of the Year, FHP Greenwood Medical Center; Employee of the Year; FHP Greenwood Medical Center; Phi Eta Sigma National Honor Society
Where Will You Be In 5 Years:
In five years, Ms. Heiner intends to remain active in the pharmaceutical management industry. Her goal is to contribute to the health of consumers and patients by providing education on prescription medication options.