Type Of Business:
Technical and vocational education institute
Expertise:
One-on-one interactions with staff and students; Customer service
Major Product/SVS:
Diplomas, certifications and licensure for vocational students in the health care field, automotive and HVAC trades, and legal services
Hobbies/Sports:
Spending time by the water; Fishing; Floral arranging; Spending time with her grandchildren
Education Degrees:
College Coursework; High School Diploma
Affiliations Awards:
Former Member, Frontline Committee for Management within Telecommunications
Charity:
Volunteer, Boy Scouts of America
Number Of Years In Profession:
23
Number Of Years In Current Position:
3
What Does He/She Attribute Success To:
She attributes her success to her work ethic.
Why did you become involved in your profession or industry?:
She became involved in her profession after gaining 21 years of experience specializing in customer service in the communications field; when that industry was downsizing, she moved over to the management side, and soon became involved in education management.
Extended Bio Profile:
Ms. Behrens has been with her current employer for three years and was promoted into management after just four months based on her demonstrated work ethic. At her previous job with GTE/Verizon, she held three management positions, working directly for divisional director in a position made especially for her to analyze customer service. She was in communications for 21 years. In her present capacity, she goes into class and makes financial aid presentations to give students information that will prevent students from defaulting on educational loans. She previously did speaking and presentations on management with Verizon.
Position Responsibilities and Duties:
Overseeing personnel and financial representatives in the financial aid process; Making sure the staff move quickly through the calendar process,; Preparing reports on each student and the process; Supervising six direct reports; Overseeing customer service
Awards/Honors:
Two-Time Recipient, STVT Coach of the Quarter, South Texas Vocational Technical Institute 2010-2011;Employee of the Year 2011; Order of the Arrow, Boy Scouts of America
Where Will You Be In 5 Years:
In five years, Ms. Behrens hopes to be an entrepreneur. She would like to run her own flower and gift shop.