Expertise:
Driving performance excellence; Results oriented, strategic and tactical planning; Proven customer and associate advocate
Education Degrees:
Bachelor's Degree in General Studies, Concentration in Accounting, University of North Dakota
Charity:
Susan G. Komen for the Cure; Charlotte Arts and Science Council
Number Of Years In Profession:
13
Number Of Years In Current Position:
5
What Does He/She Attribute Success To:
She attributes her success to having leaders that mentored her, knowledge to make it her own and opportunities given to her.
Why did you become involved in your profession or industry?:
She became involved in her profession after working in the financial/banking industry where new doors were opened that focused on the customer experience.
Position Responsibilities and Duties:
Overseeing the call center experience for consistency, reliability and predictability; Ensuring consistent customer experience; Leading diverse teams in service delivery; Implementing business strategies, policy, procedures improvement and execution; Coaching; Training; Mentoring; Handling off site staff to higher professional levels; Providing exceptional leadership
Education Certifications:
Six Sigma Greenbelt Certified
Where Will You Be In 5 Years:
In five years, Ms. McSweeney plans to keep progressing in the position she currently has, while looking forward to future opportunities.