Sharon Marie Baughman

Insurance agency

National

Life insurance; Property and casualty; Retirement planning

Property and casualty insurance for apartments, homes, autos, home-RVs, boat and motorcycles; Life insurance for senior, children, family and business; Retirement plans, including IRAs, Roth IRAs, 401(K)s, and new accounts and/or rollovers from existing accounts

Investment and Finance

Spending quality time with her friends at lunch; Traveling

High School Diploma

Former Officer, Secretary and Treasurer, Pittsburgh Life Underwriters Association

The highlight of her career was during her employment with the Prudential Insurance Company. Early in her career, with only a few months of being employed, she received a call from an existing customer wanting to change his beneficiary. She thought the call was normal. Clients call frequently with the same request. So she set up an appointment and went to see the client.

The client said that the change was to take his brother off the policy, because he had died and he wanted to put his niece on the policy as the beneficiary. Then she started to explain that since the niece was only a baby, she was too young to be put on the policy. She gave him some advice on how beneficiaries work.

Then he started to talk to her about how he was having some issues himself, and no one would listen to him. His parents were too wrapped up with their issues over his brother’s death, that they had no time for him. He said that after she left, he was going to go for a walk in the woods.

She stayed and listened to him for as long as she could. As she walked toward her car, she had a gut feeling that something more needed to be done to help the client, so she immediately made a few calls on her cellphone. Her client was found in the woods. The authorities called her and thanked her and told her that her client was planning on taking his own life that day.

She had never heard anything more until a year later. The telephone rang, and the call was from the client, and he was calling her to thank her for giving him a second chance at life. Most of all, he thanked her for listening to him, and said that he was able to get professional counseling and that he is very happy with his life now.

It is a most rewarding highlight that she will always treasure.

Volunteer, Response to Emergency Medical Calls, EMS; Volunteer, Collections for Needy Children; Community Events; Volunteer, Aid of Children in Poverty, Support for their Education Needs; Volunteer, Terminally Ill Seniors; Volunteer, Senior Shut-ins

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She attributes her success to always thinking of the customer first and not compromising her integrity.

She became involved in her profession because her brother worked at Prudential, and he introduced her to the business; he thought she would like it.

Ms. Baughman was key-licensed in a security management position at The Rivers Casino. Positions she held in the gaming-casino industry were security officer, security systems officer, security transportation, security dispatcher, security management trainee, security supervisor and security manager. She also worked at Cannery Meadows Casino & Race Track for four years. She worked for two years for a nationwide security protection corporation designing the layout in properties for surveillance cameras and security devices for installation to protect their business and residences. In her role, she protected guests, employees and the company's assets. At the preconstruction phase, she helped lay the foundation for getting the security department started, ordered uniforms, supplies, vehicles and garage supplies. She held CPR classes, did recruiting for career day, selected those interested in security, interviewed them and did the hiring. She set up training, created and assisted in developing all training manuals and did all the training for the security managers. She created and developed programs for the human resources department. She took care of all customers, handled many incidents, such as stolen purses, stolen vouchers, intoxication, medical and fire calls, and dealt with all departments in the casino. She opened up two brand new casinos and handled preconstruction and postconstruction phases of security operations. She was involved with the ongoing business operations of the security department.

Her goal is to provide the company with a management professional who has high-integrity security experience.

She is focused on insurance responsibilities, including policies and procedures and dealing with sensitive issues. She can interact with a broad range of people who include the overall direction, operation and administration of all areas of security.

Marketing; Advertising; Managing the insurance agency with all departments from front office, customer service, new business and claims

EMT, Community College of Beaver County; Certification in Advanced Computer Training with Douglass School of Business; Certification in Handcuffing with Allegheny Police Department; Permanent Key License for Security Management Position, Casino Industry-Gaming, Pennsylvania Control Gaming Board; Certification in Casino Management with Rivers Casino; Training, Prudential Insurance Company of America; Business; Certification in Bookkeeping, The Pennsylvania State University; Certification in CPR and First Aid, AED, Allegheny General Hospital; License in Insurance, Pittsburgh Life Underwriters School; Completed 180 Hours, Casino Craps Dealer School; Certified in Urine Specimen-Alcohol-Drug Testing on Employees in the Workplace

Honored, Saving a Women's Life in the Casino, Performed CPR for 24 Straight Minutes; Honored, Award and Wall Plaque for Excellence and Outstanding Performance and Dedication to the Highest Standards; Honored for Excellence in Job Performance, Former Employer

In five years, Ms. Baughman hopes for happiness above all else and to enjoy each day, share ideas, exchange information, and build business relationships.