Type Of Business:
Medical and dental supply company
Expertise:
Leadership; Communication
Major Product/SVS:
Distribution of medical and dental products
Hobbies/Sports:
Spending time with her three-year-old daughter; Going to the gym
Education Degrees:
Pursuing a Bachelor's Degree in Business Leadership, Ashford University; Associate Degree in Business, Suffolk County Community College
Affiliations Awards:
Professional Women in Healthcare
Number Of Years In Profession:
16
Number Of Years In Current Position:
8
What Does He/She Attribute Success To:
She attributes her success to her determination to grow and the inspiration she received from her mentors.
Why did you become involved in your profession or industry?:
She became involved in her profession through a progression of opportunities in customer service departments at different companies. She found the call center environment to be the most attractive because of the fast pace.
Position Responsibilities and Duties:
Overseeing the customer service department, including the call center environment and 57 representatives; Managing the database teams; Handling new accounts; Verifying addresses and licenses
Where Will You Be In 5 Years:
In five years, Ms. Matalon hopes to move up as a director in customer service and become involved in other things, such as acquisitions and mergers.