Type Of Business:
Hotel and Casino
Marketing Area:
Vernon, NY
Expertise:
Ms. Johnson's expertise is in customer service.
Major Product/SVS:
Hospitality Services, Gaming
Hobbies/Sports:
Singing in Capella Choir, Attending Weddings and Anniversary Parties, Traveling, Cooking, Sports, Playing Basketball, Soccer, Volleyball
Education Degrees:
Associate Degree in Business and Health Administration, Utica School of Commerce (1998)
Affiliations Awards:
Grievance Committee, Vernon Teachers' Association; American Federation of Labor-Congress of Industrial Organizations
Industry:
Casino & Entertainment
Work History:
Health and Safety Coordinator, General Electric Company
Throughout the duration of your career, what was the one highlight that stood out the most?:
The most gratifying aspect of her career is ensuring customer satisfaction.
Charity:
Seventh-Day Adventist Church
Number Of Years In Profession:
13
Number Of Years In Current Position:
2
What Does He/She Attribute Success To:
She attributes her success to her ability to listen, understand and build relationships with people, and the support she receives from her mentors and team members.
Why did you become involved in your profession or industry?:
She became involved in her profession because of her interest in working with people on different kinds of activities and events and meeting people from different walks of life.
Extended Bio Profile:
Ms. Johnson previously worked at the General Electric Company for 18 years where she began her career building radars for the aerospace division. She sang the national anthem for the 2009 Vernon Downs opening day races and performed for the 2009 Night of Champions in September.
Position Responsibilities and Duties:
Coordinating Activities for Guests, Managing the Player Development Department, Building Relationships, Ensuring Players Enjoy Casino Activities and Amenities, Acquiring New Businesses, Generating Repeat Businesses
Education Certifications:
Gaming License (1996); Training in Health and Safety
Awards/Honors:
Salute to Outstanding Woman Award, Young Women's Christian Association (1994); Nominee, Woman of the Year Award for Outstanding Leadership, General Electric Company (1994); Star Performance Award for Excellent Service in Occupational Safety and Health Administration, General Electric Company; Recognition for Efforts to Environmental Health and Safety Issues, General Electric Company; Two-Time Recipient, First Place, Talent Show, Turning Stone Resort Casino, LLC; Second Place, Turning Stone Resort Casino, LLC