Type Of Business:
Procurement services company
Marketing Area:
Local; Regional; National; International
Expertise:
Data assessment and analysis; Customer management and client development; Problem-solving; Conflict resolution
Major Product/SVS:
Procurement solutions and services for companies in various industries
Hobbies/Sports:
Attending ballet and fine arts events
Education Degrees:
Bachelor of Science in Sociology, University of Baltimore (1978)
Affiliations Awards:
Customer Management Professionals; Customer Focus Group; Customer Management IQ; Performance Customer Care International
Number Of Years In Profession:
21
Number Of Years In Current Position:
6
What Does He/She Attribute Success To:
She attributes her success to the support and inspiration of her parents, who instilled in her positive values and solid ethical standards.
Why did you become involved in your profession or industry?:
She became involved in her profession because she loves working with and helping people. By collaborating with corporate personnel, she is able to foster enhanced success in clientele communication and relationship development.
Position Responsibilities and Duties:
Providing team leadership, supervision, guidance and training to the customer service representatives; Developing enhanced referral services as well as strategic marketing and business enhancement initiatives for the clients; Solving problems and providing overall support for the customers; Building long-term relationships with the clientele
Where Will You Be In 5 Years:
In five years, Ms. Sembly-Crum hopes to progress toward achieving a senior management position at her company. In this capacity, she would help develop a corporate reputation for exemplary customer services and enhanced management services.