Expertise:
Program strategy and management
Education Degrees:
Master's Degree in Business, Rosemount University; Bachelor of Science in Health Physics and Industrial Hygiene, Purdue University (1984)
Affiliations Awards:
Women in Cable Telecommunications (WICT); National Association of Minorities in Cable (NAMIC); Cable & Telecommunications Association for Marketing (CTAM); Society of Cable Telecommunications Engineers (SCTE)
Throughout the duration of your career, what was the one highlight that stood out the most?:
The highlights of her career include increasing customer satisfaction in many Comcast markets by 10%; creating over 66 enterprise wide standards on operations expertise and best practices; and allowing the enterprise to offer one and two hour appointment windows for the first time in the history of Comcast at a 98% on-time rate.
Charity:
Big Brothers Big Sisters of America
Number Of Years In Profession:
11
Number Of Years In Current Position:
11
What Does He/She Attribute Success To:
She attributes her success to being detailed oriented.
Why did you become involved in your profession or industry?:
She became involved in her profession because she wanted a change after working in various management positions at a nuclear power plant for 15 years.
Position Responsibilities and Duties:
Managing the dispatch department; Providing technology for the communication between the dispatchers and service men; Handling the standards departments, and deployment of projects for field operations; Overseeing an enterprise wide Standards Deployment Program on employees ability to deliver, from the initial customer request, service delivery to initializing billing; Determining the best work force management solutions