Expertise:
Front-end customer service management; Enhancement of customer engagement skills; Improvement of product knowledge
Education Degrees:
Degree in Nursing, Bloomfield College, NJ
Affiliations Awards:
Co-Chair, Stop & Shop Women Adding Value Group (2009)
Charity:
Volunteer, Fish Hospitality Advocacy Initiative; Volunteer, Dominican Republic; Volunteer, New Jersey Christian Organization
Number Of Years In Profession:
32
Number Of Years In Current Position:
5
What Does He/She Attribute Success To:
She attributes her success to working hard and being a person that others can count on.
Why did you become involved in your profession or industry?:
She became involved in her profession because she has always been on the front end of customer relations and service. She loves interacting with the employees, as well the customers, and helping others bring improvements to the retail process.
Extended Bio Profile:
Ms. Harland is the manager of customer service and has 30 years of experience in the supermarket industry. Ms. Harland dedicates her honor as a Cambridge Who's Who VIP member to her late father, Harry MacDonald, for his support and love.
Position Responsibilities and Duties:
Implementing policies and procedures; Mentoring associates; Assisting managers in bringing their staffs up to the next level
Awards/Honors:
Top Women in Grocery Award, Progressive Grocers Rising Stars (2010)
Where Will You Be In 5 Years:
In five years, Ms. Harland's goal is to continue growing and progressing in her organization in order to become a district director.