Type Of Business:
Computer Development Corporation
Expertise:
Ms. Campbell's expertise is in human development and innovation regarding the creation of new tools, processes and procedures.
Major Product/SVS:
Software and Hardware Development, Innovative Electronic Devices
Hobbies/Sports:
Learning to Play the Banjo and the Guitar, Crocheting, Spending Time with her Daughter
Education Degrees:
Bachelor of Science in Global Business Management, University of Phoenix (2010); Associate of Arts in Computer Science and Graphic Design, Portland Community College (1997)
Place of Birth:
El Paso, TX
Industry:
Office Support Management
Date of Distinction:
10/31/2009
Work History:
Apple, Inc.; Fry's Electronics; Freelance Graphic Designer; Wendy's International
Career Achievements:
Promotions from a Phone Advisor to Coach, then Team Manager of First Level Support, then Team Manager of Second Level Support; Creating a Website Tool for All Phone Advisors and Managers to Submit Ideas for Changes in the Business
What do you feel separates you from the rest of the professionals in your industry?:
I love challenges and to learn some thing new about the business, job responsibilities, myself and others.
What has been the most outstanding thing you have done thus far in your career?:
Creating a site called I.D.E.A, which means
Innovative, Descriptive, Effective and Achievable
This website has become a tool/resource for all Phone Advisors and Managers to submit ideas for their specific groups or locations of what changes or improvements are needed. The site is set up to be all automated to communicate necessary information to the submitter, for any activity taken on information submitted.
How would you like to be remembered by your peers?:
Someone who is approachable, listener and a leader
Throughout the duration of your career, what was the one highlight that stood out the most?:
The most gratifying aspects of her career are receiving promotions for her efforts and overcoming challenges.
Number Of Years In Profession:
11
Number Of Years In Current Position:
5
What Does He/She Attribute Success To:
She attributes her success to the support and wholesome upbringing she received from her grandparents, who taught her to never give up and to always be there for others.
Why did you become involved in your profession or industry?:
She became involved in her profession through a natural progression of opportunities.
Position Responsibilities and Duties:
Monitoring Agents' Phone Usage, Checking Apple Unix Codes, Reviewing Customer Surveys, Feedback and Variance, Managing New Agent Teams, Scheduling, Overseeing Web Page Maintenance, Supervising 16 Agents, Motivating and Coaching New Agents.
Education Certifications:
Training, Customer Operations Performance Center Inc.
Awards/Honors:
Manager of the Month of July (2008); Director's Award (2006);
Recognition for 10 Years of Service, Apple