Type Of Business:
Consumer service provider
Major Product/SVS:
Identity-theft protection for individuals and companies
Hobbies/Sports:
Boating; Car racing; Outdoor activities
Education Degrees:
MBA, Chadwick University, Alabama (1996)
Charity:
Volunteer, Various Charitable Organizations
Number Of Years In Profession:
5
Number Of Years In Current Position:
2
What Does He/She Attribute Success To:
She attributes her success to her ability and skill in finding and developing great people and having an amazing team.
Why did you become involved in your profession or industry?:
She became involved in her profession through her decision and work experience.
Extended Bio Profile:
Ms. Valdez has 20 years experience in the brokers industry. Before working with Lifelock, she was employed by Charles Swab. She decided to take a chance with a new start-up company, with the idea in mind: "taking big risks means big possibilities and benefits in the long-run." She has extensive experience in organizational leadership, implementation, sales, service and employee development.
Position Responsibilities and Duties:
Managing a large group of 320 people; Interacting with the vice president; Solving problems; Forecasting; Managing the budget; Performing presentations for the board; Developing business results and economics in diverse business; Serving various client types
Awards/Honors:
Customer Service Department of the Year Award, The American Business Awards (2011); Aberdeen Industry Excellence in Customer Service Award (2011); CRM Service Elite Award (2009)
Where Will You Be In 5 Years:
In five years, Ms. Valdez hopes to experience continued growth within the company, retire and sit on many boards.