Major Product/SVS:
Consultations, Call Center, Workforce Management, Customer Service, Banking Services Include Online Banking, Savings, Checking Accounts and Telephone Banking
Favorite Business Publication:
Workforce Management; Chief Learning Officer
Hobbies/Sports:
Playing the Drums, Piloting Single Engine Planes, Basketball
Education Degrees:
Bachelor's Degree in Industrial Engineering, University of Puerto Rico (1995)
Affiliations Awards:
Colegio de Ingenieros y Agrimensores de Puerto Rico
Day to Day Responsibilities:
Taking Measurements, Improving Processes, Supervising Branch Operations, Developing Metrics, Managing Human Resources, Overseeing the Incentives Program
Education Certifications:
Licensed Professional Engineer (2001); Certified Color Code Trainer